Exchanges and Returns
START UP MOTO WILL NOT LEAVE YOU!
RETURN / SIZE EXCHANGE
Just follow these simple steps.
1. FILL IN THE FORM
First, download the FORM that you find at the end of this page and fill it in all its parts. Send a copy by email to firstname.lastname@example.org and insert a printed copy inside the package.
2. PREPARE THE PACKAGE
Take the item you want to return and prepare the package (where possible, use the same packaging in which it was delivered to you). Place the item in a box or envelope, insert the exchange form and seal with tape.
3. SHIP THE ITEM
Once the package is ready, just send it to the address we will provide you via email.
We do not require a particular type of shipment, so you can use the service that is most convenient and cheapest for you (Poste Italiane, SDA, Online services, etc.). We will take care of the new shipment! *The return shipping of the product is paid by the buyer, while the new shipment will be paid by Start Up Moto (1 free exchange per customer)
4. WAIT FOR THE NEW SHIPPING
We will take care of everything else! As soon as the item is delivered to us, we will carry out the requested exchange and the new shipment, as soon as possible.
Clothing items must be returned unused, in a resalable condition and with tags. If the item is a helmet, the protective films or tags of any kind must not be removed. The film protecting the visor, if removed, invalidates the possibility of return. If, following the check, it is found that the garments have been worn outside the context of a normal size test or are without a label, the exchange / return will not be accepted.